1.length & the original cost of the file.
2. This refund policy is limited only for category A (Excellent) and B (Good) audio/ document file.
3. We reserve the right to conduct a proofreading review if there are issues raised on quality before processing a request for a refund.
4. The request shall be honored if the results of the proofreading review is able to validate a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.
5. This refund policy is not applicable for poor quality files and Rush orders.
6. There is no guarantee of Accuracy for Rush orders and poor quality audio and document files. Reworks are not applicable.
Don't worry. We don't spam :)
US : 1-888-535-5668 UK: +44-80-8238-0078 AUS: +61-1-8003-57380